{"id":2880,"date":"2023-07-19T12:46:11","date_gmt":"2023-07-19T16:46:11","guid":{"rendered":"https:\/\/www.yorku.ca\/yucard\/?page_id=2880"},"modified":"2024-10-11T09:57:59","modified_gmt":"2024-10-11T13:57:59","slug":"mobile-faq","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/yucard\/mobile-faq\/?lang=fr","title":{"rendered":"FAQ sur la carte YU mobile"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-cover is-light full-width\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1708\" class=\"wp-block-cover__image-background wp-image-2666\" alt=\"\" src=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-scaled.jpg\" style=\"object-position:43% 37%\" data-object-fit=\"cover\" data-object-position=\"43% 37%\" srcset=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-scaled.jpg 2560w, https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-300x200.jpg 300w, https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-1024x683.jpg 1024w, https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-1536x1025.jpg 1536w, https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/07\/Jake-2048x1366.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:28px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>.kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:4px solid #eeeeee;border-right:4px solid #eeeeee;border-bottom:4px solid #eeeeee;border-left:4px solid #eeeeee;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;min-height:400px;background:#ffffff;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li{margin-top:0px;margin-right:-4px;margin-bottom:10px;margin-left:0px;margin-right:0px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li:last-child{margin-right:0px;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list{margin-right:-5px;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li .kt-tab-title{margin-right:5px;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{line-height:1.4em;letter-spacing:-1.3px;font-weight:regular;font-style:normal;border-top-width:4px;border-right-width:0px;border-bottom-width:4px;border-left-width:4px;border-top-left-radius:10px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:10px;padding-top:12px;padding-right:8px;padding-bottom:12px;padding-left:20px;border-color:#eeeeee;color:#444444;background:#eeeeee;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title{margin-top:0px;margin-right:-4px;margin-bottom:10px;margin-left:0px;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li .kt-tab-title:hover, .wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .kt-tabs-accordion-title .kt-tab-title:hover{border-color:#e9e9e9;color:#444444;background:#e9e9e9;}.wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-title-list li.kt-tab-title-active .kt-tab-title, .wp-block-kadence-tabs .kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .kt-tabs-accordion-title.kt-tab-title-active .kt-tab-title{border-color:#eeeeee;color:#444444;background:#ffffff;}@media all and (max-width: 1024px){.kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:4px solid #eeeeee;border-right:4px solid #eeeeee;border-bottom:4px solid #eeeeee;border-left:4px solid #eeeeee;}}@media all and (max-width: 767px){.kt-tabs-id2880_43cef7-77 > .kt-tabs-content-wrap > .wp-block-kadence-tab{border-top:4px solid #eeeeee;border-right:4px solid #eeeeee;border-bottom:4px solid #eeeeee;border-left:4px solid #eeeeee;}}<\/style>\n<div class=\"wp-block-kadence-tabs alignnone\"><div class=\"kt-tabs-wrap kt-tabs-id2880_43cef7-77 kt-tabs-has-3-tabs kt-active-tab-2 kt-tabs-layout-tabs kt-tabs-tablet-layout-inherit kt-tabs-mobile-layout-accordion kt-tab-alignment-left kt-create-accordion\"><ul class=\"kt-tabs-title-list kb-tabs-list-columns kb-tab-title-columns-5\"><li id=\"tab-gnrale\" class=\"kt-title-item kt-title-item-1 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-gnrale\" data-tab=\"1\" class=\"kt-tab-title kt-tab-title-1 \"><span class=\"kt-title-text\">G\u00e9n\u00e9rale<\/span><\/a><\/li><li id=\"tab-lecorpsprofessoraletlepersonnel\" class=\"kt-title-item kt-title-item-2 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-active\"><a href=\"#tab-lecorpsprofessoraletlepersonnel\" data-tab=\"2\" class=\"kt-tab-title kt-tab-title-2 \"><span class=\"kt-title-text\">Le corps professoral et le personnel<\/span><\/a><\/li><li id=\"tab-scuriservotrecompte\" class=\"kt-title-item kt-title-item-3 kt-tabs-svg-show-always kt-tabs-icon-side-right kt-tab-title-inactive\"><a href=\"#tab-scuriservotrecompte\" data-tab=\"3\" class=\"kt-tab-title kt-tab-title-3 \"><span class=\"kt-title-text\">S\u00e9curiser votre compte<\/span><\/a><\/li><\/ul><div class=\"kt-tabs-content-wrap\">\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-1 kt-inner-tab_b06ef3-1e\"><div class=\"kt-tab-inner-content-inner\"><style>.kt-accordion-id2880_f3c06c-f6 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id2880_f3c06c-f6 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id2880_f3c06c-f6 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id2880_f3c06c-f6 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id2880_f3c06c-f6 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id2880_f3c06c-f6 kt-accordion-has-35-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-arrow kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"true\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-25 kt-pane2880_329e19-7b\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"> Qui est admissible \u00e0 la carte YU mobile?&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-center\" data-align=\"center\"><strong>Affiliation<\/strong>&nbsp;<\/th><th class=\"has-text-align-center\" data-align=\"center\"><strong>Admissibilit\u00e9<\/strong>&nbsp;<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\">Population \u00e9tudiante<\/td><td class=\"has-text-align-center\" data-align=\"center\">Oui<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Corps professoral\/personnel&nbsp;<\/td><td class=\"has-text-align-center\" data-align=\"center\">Oui<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Entrepreneur\/Invit\u00e9\/Visiteur&nbsp;<\/td><td class=\"has-text-align-center\" data-align=\"center\">Non<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-26 kt-pane2880_c50fa0-b7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment puis-je v\u00e9rifier mon matricule \u00e9tudiant\/num\u00e9ro d\u2019employ\u00e9?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Ouvrez votre portefeuille num\u00e9rique et touchez l\u2019ic\u00f4ne en haut \u00e0 droite (i) dans Apple Wallet, ou (\u2026) dans Google Wallet. Votre matricule s\u2019affichera ainsi que d\u2019autres informations comme les contacts de la carte YU et d\u2019autres encore.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-28 kt-pane2880_8b8268-bc\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment puis-je utiliser ma carte YU mobile \u00e0 des fins d\u2019identification durant les examens?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Alors que York poursuit sa migration vers les cartes YU mobiles, les \u00e9tudiants et \u00e9tudiantes poss\u00e9dant une version num\u00e9rique doivent \u00e9galement apporter une autre pi\u00e8ce d\u2019identit\u00e9 avec photo \u00e9mise par le gouvernement, comme un passeport et un permis de conduire, une carte d\u2019identit\u00e9 avec photo de l\u2019Ontario, une carte de r\u00e9sidence permanente ou un certificat de statut d\u2019Indien.&nbsp; <\/p>\n\n\n\n<p>Suivez les directives du surveillant\/instructeur de la salle d\u2019examen sur l\u2019utilisation des cartes YU et l\u2019emplacement des t\u00e9l\u00e9phones portables pendant les examens.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-29 kt-pane2880_4862d6-44\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment puis-je utiliser ma carte YU mobile pour obtenir des r\u00e9ductions?&nbsp;<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Pour pr\u00e9senter votre carte \u00e0 un commer\u00e7ant, il vous suffit d'ouvrir votre portefeuille mobile et de pr\u00e9senter votre carte YU comme vous le feriez avec n'importe quelle autre carte. La carte YU mobile est la carte d'identit\u00e9 officielle de l'Universit\u00e9 York.<\/p>\n\n\n\n<p>Remarque : votre carte YU ne confirme pas votre statut \u00e9tudiant. Nous vous recommandons d'obtenir une lettre d'inscription pour prouver votre statut. Pour en savoir plus, consultez la page \u00ab&nbsp;<a href=\"https:\/\/registrar.yorku.ca\/program\/letters\/\">Request a Letter&nbsp;<\/a>\u00bb.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-30 kt-pane2880_a7298d-bb\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>La carte YU mobile fonctionne-t-elle sans donn\u00e9es cellulaires ni Wi-Fi?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Ne vous inqui\u00e9tez pas, votre carte YU ne d\u00e9pend pas des donn\u00e9es ou du Wi-Fi pour fonctionner.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-31 kt-pane2880_e4e9ed-c5\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment puis-je modifier ou r\u00e9cup\u00e9rer mon mot de passe Passport York?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Visitez le site Web <a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/uit\/student-services\/passwords-passport-york-access\/reset-passport-york-password\/\" target=\"_blank\">Reset your Passport York password<\/a> pour plus d\u2019information. Pour obtenir de l\u2019aide, veuillez contacter directement <a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/\" target=\"_blank\">les Services des technologies de l\u2019information de l\u2019Universit\u00e9<\/a>.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-32 kt-pane2880_589e00-b8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Ai-je encore besoin de ma carte YU mat\u00e9rielle?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Vous devez choisir entre une carte YU mobile ou mat\u00e9rielle (en plastique); vous ne pouvez pas avoir les deux.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si votre t\u00e9l\u00e9phone ne prend pas en charge les cartes mobiles, vous pouvez opter pour une carte mat\u00e9rielle.&nbsp;<\/li>\n\n\n\n<li>Si vous changez d\u2019avis apr\u00e8s avoir re\u00e7u votre carte YU mobile ou mat\u00e9rielle et que vous souhaitez la remplacer, des frais de remplacement de 30\u202f$ sont applicables.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-33 kt-pane2880_537edd-64\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Puis-je utiliser ma carte YU sur ma montre intelligente pour m\u2019identifier lors d\u2019un examen?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Les appareils portables doivent \u00eatre rang\u00e9s pendant les examens et ne seront pas accept\u00e9s dans les salles d\u2019examen. Suivez les directives du surveillant\/instructeur de la salle d\u2019examen sur l\u2019utilisation des cartes YU et l\u2019emplacement des t\u00e9l\u00e9phones portables pendant les examens<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-34 kt-pane2880_2968de-44\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Je ne parviens pas \u00e0 ajouter ma carte YU mobile \u00e0 mon appareil. Qui peut m\u2019aider?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p> Contactez le Bureau de la carte YU \u00e0\u202f: <a rel=\"noreferrer noopener\" href=\"mailto:yucard@yorku.ca\" target=\"_blank\">yucard@yorku.ca<\/a>.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_f55588-9c\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Qu\u2019arrivera-t-il \u00e0 ma carte YU mobile quand je quitterai l\u2019Universit\u00e9 York ou quand j\u2019obtiendrai mon dipl\u00f4me?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Votre carte YU deviendra inactive lorsque vous ne remplirez plus les conditions d\u2019admissibilit\u00e9 de York. En cas de transfert \u00e0 un autre d\u00e9partement ou programme sur le campus, il n\u2019y aura pas de changement.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_826d20-d2\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Ma transaction s\u2019est-elle d\u00e9roul\u00e9e correctement?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Lorsque vous touchez votre carte YU mobile, une coche bleue s\u2019affiche sur l\u2019\u00e9cran de votre t\u00e9l\u00e9phone. Cela indique que votre carte a \u00e9t\u00e9 lue, mais ne signifie pas que la transaction a \u00e9t\u00e9 approuv\u00e9e. Lorsque vous effectuez un paiement avec votre carte, le commer\u00e7ant peut vous dire si la transaction a \u00e9t\u00e9 approuv\u00e9e. Les informations sur le solde de votre compte seront \u00e9galement mises \u00e0 jour sur votre carte YU mobile ou dans l\u2019onglet \u00ab Transaction History \u00bb de l\u2019application eAccounts.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_1a7a10-7a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Dois-je r\u00e9activer mes appareils lors de chaque session?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Non. Tant que votre statut d\u2019inscription ou de contrat r\u00e9pond aux crit\u00e8res d\u2019admissibilit\u00e9, les cartes que vous avez entr\u00e9es resteront actives.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_9a5e31-41\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Qu\u2019arrive-t-il si je m\u2019absente du campus pendant la session et que je ne veux pas que ma carte YU soit sur mon appareil? Puis-je la supprimer et la remettre plus tard?<\/strong>&nbsp; <\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Il est recommand\u00e9 de conserver votre carte YU sur votre appareil, mais vous pouvez supprimer votre carte de votre portefeuille num\u00e9rique et l\u2019ajouter \u00e0 nouveau \u00e0 votre retour.&nbsp;<\/p>\n\n\n\n<p>Sur un t\u00e9l\u00e9phone\u202f:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Ouvrez l\u2019<strong>application Portefeuille.<\/strong>&nbsp;<\/li>\n\n\n\n<li>Touchez l\u2019ic\u00f4ne situ\u00e9e dans le coin sup\u00e9rieur droit de votre carte.&nbsp;<\/li>\n\n\n\n<li>Faites d\u00e9filer jusqu\u2019en bas et s\u00e9lectionnez <strong>Supprimer la carte<\/strong><em>.<\/em>&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Sur une Apple Watch\u202f:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Trouvez <strong>Watch app <\/strong>sur votre iPhone.&nbsp;<\/li>\n\n\n\n<li>Faites d\u00e9filer vers le bas et s\u00e9lectionnez <strong>Portefeuille et Apple Pay<\/strong><em>.<\/em>&nbsp;<\/li>\n\n\n\n<li>Touchez <strong>Transact Mobile Credential<\/strong><em>.<\/em>&nbsp;<\/li>\n\n\n\n<li>Faites d\u00e9filer l\u2019\u00e9cran jusqu\u2019en bas et s\u00e9lectionnez <strong>Supprimer la carte<\/strong><em>.<\/em><br><br><strong>**<\/strong>Pour ajouter des cartes \u00e0 votre appareil, vous devez \u00eatre admissible et ne pas avoir d\u00e9pass\u00e9 le nombre maximum d\u2019appareils pour votre carte YU.<\/li>\n<\/ol>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_8d7de7-98\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>\u00c0 quels endroits la carte YU mobile n\u2019est-elle pas accept\u00e9e?<\/strong><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>o Vous ne pouvez pas utiliser votre carte YU pour payer votre stationnement. Veuillez plut\u00f4t t\u00e9l\u00e9charger l\u2019application HonkMobile sur les aires de stationnement de York.<br>o L\u2019acc\u00e8s aux r\u00e9sidences du campus Keele se fait actuellement au moyen d\u2019une cl\u00e9 fournie par les Services des r\u00e9sidences.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_e7c748-0d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment mettre \u00e0 jour les informations associ\u00e9es \u00e0 ma carte YU?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Les informations associ\u00e9es \u00e0 votre carte YU sont fournies par le syst\u00e8me de renseignements sur les \u00e9tudiants et les bases de donn\u00e9es des ressources humaines de l\u2019Universit\u00e9 York. Si vous \u00e9tudiez et que vous devez mettre \u00e0 jour vos informations, vous pouvez le faire par l\u2019interm\u00e9diaire du <a rel=\"noreferrer noopener\" href=\"https:\/\/students.yorku.ca\/student-personal-information\" target=\"_blank\">Bureau du registraire<\/a>. Si vous \u00eates un membre du corps professoral ou du personnel, vous pouvez effectuer des mises \u00e0 jour en contactant directement votre repr\u00e9sentant des ressources humaines. Une fois les modifications soumises, elles seront appliqu\u00e9es \u00e0 votre carte YU mobile dans les 48\u202fheures. Veuillez contacter le Bureau de la carte YU \u00e0 l\u2019adresse <a rel=\"noreferrer noopener\" href=\"mailto:yucard@yorku.ca\" target=\"_blank\">yucard@yorku.ca<\/a> si vous avez besoin d\u2019ajouter une carte.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-35 kt-pane2880_b7b7c7-a8\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>J\u2019ai une question qui n\u2019est pas abord\u00e9e dans cette FAQ.<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Contactez le Bureau de la carte YU par courriel \u00e0 <a rel=\"noreferrer noopener\" href=\"mailto:yucard@yorku.ca\" target=\"_blank\">yucard@yorku.ca<\/a> ou par t\u00e9l\u00e9phone au 416-736-5674. Consultez les <a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/yucard\/contact\/\" target=\"_blank\">heures d\u2019ouverture<\/a> du Bureau de la carte YU pour les demandes de renseignements en personne.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-2 kt-inner-tab_9f1fa4-dd\"><div class=\"kt-tab-inner-content-inner\"><style>.kt-accordion-id2880_880134-09 .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:8px;}.kt-accordion-id2880_880134-09 .kt-accordion-panel-inner{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id2880_880134-09 .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{padding-top:var(--global-kb-spacing-xxs, 0.5rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xxs, 0.5rem);padding-left:var(--global-kb-spacing-xs, 1rem);}@media all and (max-width: 767px){.kt-accordion-id2880_880134-09 .kt-accordion-inner-wrap{display:block;}.kt-accordion-id2880_880134-09 .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:8px;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id2880_880134-09 kt-accordion-has-15-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"0\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-9 kt-pane2880_72e2ca-d3\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment v\u00e9rifier une carte \u00e9tudiante YU mobile?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Les \u00e9tudiants et \u00e9tudiantes doivent pr\u00e9senter une pi\u00e8ce d\u2019identit\u00e9 pendant la p\u00e9riode d\u2019examens. Alors que York poursuit sa migration vers les cartes YU mobiles, il a \u00e9t\u00e9 recommand\u00e9 aux \u00e9tudiants et \u00e9tudiantes poss\u00e9dant une version num\u00e9rique d\u2019apporter aussi une autre pi\u00e8ce d\u2019identit\u00e9 avec photo \u00e9mise par le gouvernement, comme un passeport et un permis de conduire, une carte d\u2019identit\u00e9 avec photo de l\u2019Ontario, une carte de r\u00e9sidence permanente ou un certificat de statut d\u2019Indien.&nbsp;<\/p>\n\n\n\n<p>Les membres du corps professoral et du personnel peuvent suivre les directives techniques suivantes lorsqu\u2019ils utilisent la carte \u00e9tudiante YU mobile. Il a \u00e9t\u00e9 recommand\u00e9 aux membres de la communaut\u00e9 \u00e9tudiante de suivre les conseils du surveillant\/instructeur de l\u2019examen concernant l\u2019utilisation des cartes YU et l\u2019emplacement des t\u00e9l\u00e9phones portables. <\/p>\n\n\n\n<p>Les cartes YU mobiles ne peuvent \u00eatre v\u00e9rifi\u00e9es que dans le portefeuille mobile. La capture d\u2019\u00e9cran d\u2019une carte YU mobile ne permet pas une v\u00e9rification et ne doit pas \u00eatre accept\u00e9e comme pi\u00e8ce d\u2019identit\u00e9 pour un examen. Pour v\u00e9rifier une carte \u00e9tudiante YU mobile, demandez \u00e0 la personne d\u2019ouvrir son portefeuille num\u00e9rique sur son t\u00e9l\u00e9phone et de toucher l\u2019ic\u00f4ne en haut \u00e0 droite (...) dans Google Wallet sur un t\u00e9l\u00e9phone Android ou (i) dans Apple Wallet sur un iPhone. (Voir les captures d\u2019\u00e9cran ci-dessous.) Le matricule \u00e9tudiant s\u2019affiche alors, ainsi que d\u2019autres informations. Pour les examens finaux de l\u2019automne&nbsp;2023 qui rassemblent plus de personnes, vous pourrez emprunter des scanneurs (lecteurs \u00ab&nbsp;pull-up&nbsp;\u00bb) au Bureau de la carte YU afin de v\u00e9rifier rapidement les cartes YU mobiles.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"221\" height=\"224\" src=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/10\/image-6.png\" alt=\"\" class=\"wp-image-3189\"\/><\/figure>\n\n\n\n<p>Carte YU sur un t\u00e9l\u00e9phone Android<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"229\" height=\"233\" src=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/10\/image-8.png\" alt=\"\" class=\"wp-image-3193\"\/><\/figure>\n\n\n\n<p>Carte YU sur un iPhone<\/p>\n\n\n\n<p><strong>Remarque importante&nbsp;: <\/strong>Les ic\u00f4nes ci-dessus n\u2019apparaissent que lorsque la carte YU mobile est ouverte \u00e0 partir de l\u2019application du portefeuille num\u00e9rique. Les raccourcis de paiement (par exemple, une double pression sur le bouton d\u2019alimentation d\u2019un iPhone) ne permettent pas d\u2019acc\u00e9der \u00e0 ces options. Vous trouverez ci-dessous des images des ic\u00f4nes Apple Wallet (iPhone) et Google Wallet (t\u00e9l\u00e9phones Android).<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"86\" height=\"93\" src=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/10\/image-9.png\" alt=\"\" class=\"wp-image-3195\"\/><\/figure>\n\n\n\n<p>Ic\u00f4ne du Portefeuille Apple<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"87\" height=\"86\" src=\"https:\/\/www.yorku.ca\/yucard\/wp-content\/uploads\/sites\/54\/2023\/10\/image-10.png\" alt=\"\" class=\"wp-image-3197\"\/><\/figure>\n\n\n\n<p>Ic\u00f4ne de Google Wallet<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-10 kt-pane2880_e6a32e-c7\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Est-il possible de&nbsp;falsifier&nbsp;une carte YU mobile?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Les pi\u00e8ces d\u2019identit\u00e9 mobiles sont une solution plus s\u00e9curitaire pour limiter efficacement les risques de contrefa\u00e7on et d\u2019autres activit\u00e9s frauduleuses.&nbsp;Nous recommandons au personnel de suivre les&nbsp;pratiques de v\u00e9rification mentionn\u00e9es pour assurer l\u2019authenticit\u00e9.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-11 kt-pane2880_79bb26-33\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Les \u00e9tudiants et \u00e9tudiantes peuvent-ils utiliser des appareils portables pour montrer leur carte YU mobile \u00e0 des fins d\u2019identification durant les examens?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Les appareils portables doivent \u00eatre rang\u00e9s pendant les examens et ne seront pas accept\u00e9s dans les salles d\u2019examen. Il a \u00e9t\u00e9 recommand\u00e9 aux membres de la communaut\u00e9 \u00e9tudiante de suivre les directives du surveillant de l\u2019examen\/de l\u2019instructeur concernant l\u2019utilisation de la carte YU et l\u2019emplacement des t\u00e9l\u00e9phones portables durant les examens.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-13 kt-pane2880_4ef332-23\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Que faire si quelqu\u2019un dit que son t\u00e9l\u00e9phone est perdu, a \u00e9t\u00e9 vol\u00e9 ou est d\u00e9charg\u00e9 et qu\u2019il ne peut pas acc\u00e9der \u00e0 sa carte YU mobile?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Un passeport est une forme alternative accept\u00e9e de pi\u00e8ce d\u2019identit\u00e9 avec photo d\u00e9livr\u00e9e par le gouvernement pour les examens. Les enseignants et les assistants d\u2019enseignement (TAs) ont \u00e9galement acc\u00e8s \u00e0 l\u2019outil de validation YU-carte, qui leur permet de v\u00e9rifier l\u2019identit\u00e9 des personnes ayant oubli\u00e9 ou \u00e9tant incapables de pr\u00e9senter leur carte d\u2019identit\u00e9. Veuillez contacter <a>yucard@yorku.ca<\/a> pour en savoir plus sur cette application web.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-15 kt-pane2880_5a93b3-98\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\"><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-tab kt-tab-inner-content kt-inner-tab-3 kt-inner-tab_67ac2f-9f\"><div class=\"kt-tab-inner-content-inner\"><style>.kt-accordion-id2880_7e9252-ca .kt-accordion-inner-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:0px;}.kt-accordion-id2880_7e9252-ca .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kt-accordion-id2880_7e9252-ca .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#555555;border-top-style:solid;border-right-color:#555555;border-right-style:solid;border-bottom-color:#555555;border-bottom-style:solid;border-left-color:#555555;border-left-style:solid;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;background:#f2f2f2;font-size:18px;line-height:24px;color:#555555;padding-top:10px;padding-right:14px;padding-bottom:10px;padding-left:14px;}.kt-accordion-id2880_7e9252-ca:not( 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.kt-accordion-id2880_7e9252-ca .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}@media all and (max-width: 767px){.kt-accordion-id2880_7e9252-ca .kt-accordion-inner-wrap{display:block;}.kt-accordion-id2880_7e9252-ca .kt-accordion-inner-wrap .kt-accordion-pane:not(:first-child){margin-top:0px;}.kt-accordion-id2880_7e9252-ca .kt-accordion-panel-inner{border-top:0px solid transparent;border-right:0px solid transparent;border-bottom:0px solid transparent;border-left:0px solid transparent;}.kt-accordion-id2880_7e9252-ca .wp-block-kadence-pane .kt-accordion-header-wrap .kt-blocks-accordion-header{border-top-color:#555555;border-top-style:solid;border-right-color:#555555;border-right-style:solid;border-bottom-color:#555555;border-bottom-style:solid;border-left-color:#555555;border-left-style:solid;}.kt-accordion-id2880_7e9252-ca .kt-accordion-header-wrap .kt-blocks-accordion-header:hover, body:not(.hide-focus-outline) .kt-accordion-id2880_7e9252-ca .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible{border-top-color:#eeeeee;border-top-style:solid;border-right-color:#eeeeee;border-right-style:solid;border-bottom-color:#eeeeee;border-bottom-style:solid;border-left-color:#eeeeee;border-left-style:solid;}.kt-accordion-id2880_7e9252-ca .kt-accordion-header-wrap .kt-blocks-accordion-header:focus-visible, .kt-accordion-id2880_7e9252-ca .kt-accordion-header-wrap .kt-blocks-accordion-header.kt-accordion-panel-active{border-top-color:#444444;border-top-style:solid;border-right-color:#444444;border-right-style:solid;border-bottom-color:#444444;border-bottom-style:solid;border-left-color:#444444;border-left-style:solid;}}<\/style>\n<div class=\"wp-block-kadence-accordion alignnone\"><div class=\"kt-accordion-wrap kt-accordion-id2880_7e9252-ca kt-accordion-has-8-panes kt-active-pane-0 kt-accordion-block kt-pane-header-alignment-left kt-accodion-icon-style-basic kt-accodion-icon-side-right\" style=\"max-width:none\"><div class=\"kt-accordion-inner-wrap\" data-allow-multiple-open=\"false\" data-start-open=\"none\">\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-6 kt-pane2880_e94035-4d\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Que dois-je faire si je perds ma carte ou mon appareil, ou si je pense qu\u2019il y a eu une utilisation frauduleuse de ma carte?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<ul class=\"wp-block-list\">\n<li>Connectez-vous \u00e0 <a href=\"https:\/\/eacct-yorku-sp.transactcampus.com\/eAccounts\/AnonymousHome.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">eAccounts<\/a> pour d\u00e9sactiver votre carte ou votre appareil. Pendant les heures de bureau, contactez le Bureau de la carte YU au 416-736-5674 ou <a href=\"mailto:yucard@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">yucard@yorku.ca<\/a> pour nous demander de d\u00e9sactiver la carte YU mobile. Veuillez pr\u00e9ciser si la carte mat\u00e9rielle, une montre et\/ou la carte YU mobile doivent \u00eatre d\u00e9sactiv\u00e9es. Tout appareil dont la suspension n\u2019est pas sp\u00e9cifi\u00e9e reste actif.&nbsp;<\/li>\n\n\n\n<li>Le cas \u00e9ch\u00e9ant, d\u00e9finissez l\u2019activit\u00e9 frauduleuse\u202f: en cas d\u2019achats effectu\u00e9s avec des dollars flex ou un plan-repas, contactez le Bureau de la carte YU (416-736-5674 ou <a href=\"mailto:yucard@yorku.ca\" target=\"_blank\" rel=\"noreferrer noopener\">yucard@yorku.ca)<\/a> et signalez la fraude pr\u00e9sum\u00e9e. Si l\u2019acc\u00e8s aux b\u00e2timents est concern\u00e9, contactez <a href=\"https:\/\/www.yorku.ca\/safety\/access\/\" target=\"_blank\" rel=\"noreferrer noopener\">Door Access Services<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>D\u00e9sactivation dans eAccounts\u202f:<\/strong>&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sur l\u2019application eAccount\u202f:\n<ul class=\"wp-block-list\">\n<li>Touchez la roue d\u2019engrenage dans le coin sup\u00e9rieur droit.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez l\u2019option Card Management.&nbsp;<\/li>\n\n\n\n<li>Choisissez la carte que vous souhaitez d\u00e9sactiver et d\u00e9sactivez-la.&nbsp;<\/li>\n\n\n\n<li>Vous recevrez un courriel de confirmation. Seule la carte s\u00e9lectionn\u00e9e sera d\u00e9sactiv\u00e9e. Toutes les autres cartes resteront actives.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sur le <a href=\"https:\/\/eacct-yorku-sp.transactcampus.com\/eAccounts\/AnonymousHome.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">site Web eAccounts\u202f:<\/a>\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Card Services<\/strong>.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>Deactivate Card<\/strong>.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez la carte \u00e0 d\u00e9sactiver et cliquez sur <strong>Deactivate Card<\/strong>.&nbsp;<\/li>\n\n\n\n<li>Vous recevrez un courriel de confirmation. Seule la carte s\u00e9lectionn\u00e9e sera d\u00e9sactiv\u00e9e. Toutes les autres cartes resteront actives.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p>Vous pouvez trouver des instructions suppl\u00e9mentaires au sujet des appareils Apple \u00e9gar\u00e9s\/trouv\u00e9s et du service Localiser des appareils \u00e0\u202f: <a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/fr-ca\/HT201472\" target=\"_blank\">https:\/\/support.apple.com\/fr-ca\/HT201472<\/a>.&nbsp;<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-7 kt-pane2880_62d8b4-0a\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\"><strong>Comment puis-je r\u00e9activer ma carte si je retrouve mon appareil \u00e9gar\u00e9?<\/strong>&nbsp;<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Pour r\u00e9activer un appareil trouv\u00e9 qui avait \u00e9t\u00e9 d\u00e9sactiv\u00e9, proc\u00e9dez comme suit\u202f:&nbsp;<\/p>\n\n\n\n<p>Sur l\u2019application eAccounts\u202f:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Touchez la roue d\u2019engrenage dans le coin sup\u00e9rieur droit.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez l\u2019option <strong>Card Management<\/strong>.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez la carte que vous souhaitez r\u00e9activer et activez-la.&nbsp;<\/li>\n\n\n\n<li>Vous recevrez un courriel de confirmation. Seule la carte s\u00e9lectionn\u00e9e sera r\u00e9activ\u00e9e.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Sur le site Web <a rel=\"noreferrer noopener\" href=\"https:\/\/eacct-yorku-sp.transactcampus.com\/eAccounts\/AnonymousHome.aspx\" target=\"_blank\">eAccounts\u202f:<\/a>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>S\u00e9lectionnez <strong>Card Services<\/strong>.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez <strong>Activate Card<\/strong>.&nbsp;<\/li>\n\n\n\n<li>S\u00e9lectionnez la carte \u00e0 r\u00e9activer.&nbsp;<\/li>\n\n\n\n<li>Vous recevrez un courriel de confirmation. Seule la carte s\u00e9lectionn\u00e9e sera r\u00e9activ\u00e9e.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-kadence-pane kt-accordion-pane kt-accordion-pane-8 kt-pane2880_0ef174-da\"><div class=\"kt-accordion-header-wrap\"><button class=\"kt-blocks-accordion-header kt-acccordion-button-label-show\"><span class=\"kt-blocks-accordion-title-wrap\"><span class=\"kt-blocks-accordion-title\">Comment mes donn\u00e9es sont-elles utilis\u00e9es\/partag\u00e9es?<\/span><\/span><span class=\"kt-blocks-accordion-icon-trigger\"><\/span><\/button><\/div><div class=\"kt-accordion-panel kt-accordion-panel-hidden\"><div class=\"kt-accordion-panel-inner\">\n<p>Le syst\u00e8me de la carte YU ne recueille que les donn\u00e9es n\u00e9cessaires \u00e0 l'\u00e9mission et \u00e0 la gestion de la carte et de son statut. Cela inclut votre nom, le num\u00e9ro de votre carte d'\u00e9tudiant, votre photo, votre classification, votre r\u00f4le et le solde de votre compte.&nbsp;<\/p>\n\n\n\n<p>Les cartes mobiles sont stock\u00e9es dans l'\u00e9l\u00e9ment s\u00e9curis\u00e9 de communication en champ proche (NFC) des portefeuilles mobiles et sont prot\u00e9g\u00e9es par plusieurs niveaux de cryptage conform\u00e9ment aux normes industrielles en mati\u00e8re de confidentialit\u00e9 et de protection des informations.&nbsp;<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1177,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-2880","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"jthsieh","author_link":"https:\/\/www.yorku.ca\/yucard\/author\/jthsieh\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/pages\/2880","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/users\/1177"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/comments?post=2880"}],"version-history":[{"count":30,"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/pages\/2880\/revisions"}],"predecessor-version":[{"id":4010,"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/pages\/2880\/revisions\/4010"}],"wp:attachment":[{"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/media?parent=2880"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yorku.ca\/yucard\/wp-json\/wp\/v2\/tags?post=2880"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}