{"id":301130,"date":"2022-03-01T15:51:06","date_gmt":"2022-03-01T20:51:06","guid":{"rendered":"https:\/\/yfile.news.yorku.ca\/?p=301130"},"modified":"2025-04-02T12:11:11","modified_gmt":"2025-04-02T16:11:11","slug":"yorks-ticketing-system-will-be-upgraded-on-march-8","status":"publish","type":"post","link":"https:\/\/www.yorku.ca\/yfile\/2022\/03\/01\/yorks-ticketing-system-will-be-upgraded-on-march-8\/","title":{"rendered":"York\u2019s IT ticketing system will be upgraded on March 8"},"content":{"rendered":"\n<p><em>La version fran\u00e7aise suit la version anglaise.<\/em><\/p>\n\n\n\n<p>Dear colleagues,<\/p>\n\n\n\n<p>We are excited to announce that our ticketing system will be upgraded on March 8. This upgrade will provide us with a more modern, secure and efficient ticketing system that is easier to use and support.<\/p>\n\n\n\n<p>We are pleased to advise that the impact to you will be minimal; there will be no change in the way you submit tickets. You can continue to submit tickets by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a rel=\"noreferrer noopener\" href=\"mailto:askit@yorku.ca\" target=\"_blank\">askit@yorku.ca<\/a>, <a rel=\"noreferrer noopener\" href=\"mailto:askpb@yorku.ca\" target=\"_blank\">askpb@yorku.ca<\/a>, etc.<\/li>\n\n\n\n<li>Phone: 416-736-5800<\/li>\n\n\n\n<li>Visiting your <a rel=\"noreferrer noopener\" href=\"https:\/\/www.yorku.ca\/uit\/contact\/\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/contact\/\" target=\"_blank\">service desk<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Changes you can expect:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Where to access service request forms. Details on where and how to access service request forms will be available on March 8, when the forms become active.<\/li>\n\n\n\n<li>The forms will be more intuitive, and the look and feel will be different.<\/li>\n<\/ul>\n\n\n\n<p>This <a href=\"https:\/\/www.youtube.com\/watch?v=8T7JQBMQPeo&amp;feature=youtu.be\" data-type=\"URL\" data-id=\"https:\/\/www.youtube.com\/watch?v=8T7JQBMQPeo&amp;feature=youtu.be\" target=\"_blank\" rel=\"noreferrer noopener\">video<\/a> shows what the current forms look like and what you can expect on March 8.<\/p>\n\n\n\n<p>Thank you,<\/p>\n\n\n\n<p><strong>Brad Strom<br>Chief Information Officer<br>University Information Technology<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Ch\u00e8res coll\u00e8gues, chers coll\u00e8gues,<\/p>\n\n\n\n<p>Nous avons le plaisir de vous annoncer que notre syst\u00e8me de demande de services (<em>ticketing<\/em>) sera mis \u00e0 niveau le&nbsp;<strong>8&nbsp;mars 2022.&nbsp;<\/strong>Ceci nous permettra de disposer d\u2019un syst\u00e8me plus moderne, plus s\u00e9curitaire et efficace ainsi que plus facile \u00e0 utiliser et \u00e0 prendre en charge.<\/p>\n\n\n\n<p>Nous avons le plaisir de vous informer que les r\u00e9percussions seront minimes pour vous; aucun changement ne sera apport\u00e9 \u00e0 la fa\u00e7on de soumettre des demandes de services. Vous pouvez continuer \u00e0 le faire en&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Envoyant un courriel&nbsp;: askit, askpb, etc.<\/li>\n\n\n\n<li>T\u00e9l\u00e9phonant&nbsp;: 416-736-5800<\/li>\n\n\n\n<li>Visitant votre <a href=\"https:\/\/www.yorku.ca\/uit\/contact\/\" data-type=\"URL\" data-id=\"https:\/\/www.yorku.ca\/uit\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\">bureau de service<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Voici les changements pr\u00e9visibles&nbsp;:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019emplacement des formulaires de demande de service&nbsp;: les d\u00e9tails sur le lieu et la mani\u00e8re d\u2019acc\u00e9der aux formulaires de demande de serviceseront disponibles le 8&nbsp;mars, lorsque les formulaires seront actifs.<strong><\/strong><\/li>\n\n\n\n<li>Les formulaires seront plus intuitifs et l\u2019aspect et la convivialit\u00e9 seront diff\u00e9rents.<strong><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Cette <a rel=\"noreferrer noopener\" href=\"https:\/\/www.youtube.com\/watch?v=8T7JQBMQPeo\" target=\"_blank\">vid\u00e9o<\/a>&nbsp;compare les formulaires actuels et les nouveaux formulaires \u00e0 partir du 8&nbsp;mars.<\/p>\n\n\n\n<p>Merci,<\/p>\n\n\n\n<p><strong>Brad Strom <br>Dirigeant principal de l\u2019information <br>Services des technologies de l\u2019information de l\u2019Universit\u00e9<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>University Information Technology is upgrading the ticketing system on March 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