{"id":435,"date":"2021-08-31T11:00:28","date_gmt":"2021-08-31T15:00:28","guid":{"rendered":"https:\/\/www.yorku.ca\/transportation\/?page_id=435"},"modified":"2026-04-02T10:44:36","modified_gmt":"2026-04-02T14:44:36","slug":"reserve-your-seat-york-university-mobile-app","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/transportation\/reserve-your-seat-york-university-mobile-app\/","title":{"rendered":"Reserve Your Seat"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"683\" src=\"https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2.png\" alt=\"\" class=\"wp-image-1105\" srcset=\"https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2.png 2560w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2-300x80.png 300w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2-1024x273.png 1024w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2-1536x410.png 1536w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2023\/04\/Mobile-Ordering-2-2048x546.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group border-lg border-primary p-4\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p>All users of the Shuttles will be required to prebook a seat on the shuttle using the 快播视频 Mobile Order Reservation App.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How to Download the App<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading h6 text-uppercase text-primary\">1) DOWNLOAD THE 'TRANSACT MOBILE ORDERING APP'<\/h2>\n\n\n\n<p>The Transact Mobile Ordering App is available in both iOS and Android. You can find the app in your App Store.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.blackboard.mobileorder&amp;hl=fr\">Google Play<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/apps.apple.com\/ca\/app\/transact-mobile-ordering\/id1494719529\">App Store<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading h6 text-uppercase text-primary\">2) CHOOSE YORK UNIVERSITY<\/h2>\n\n\n\n<p>From the dropdown menu, choose 快播视频 and fill out the required information.<\/p>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading h6 text-uppercase text-primary\">3) LOG IN WITH YOUR PASSPORT YORK<\/h2>\n\n\n\n<p>You must be an active student, faculty, or staff member with a valid YU card to ride the shuttle.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Having issues?<\/h2>\n\n\n\n<ul class=\"wp-block-list list-unstyled navigation-list\">\n<li><a href=\"#issues\">I am an international student and can not find the app on App Store. <i class=\"fas fa-arrow-down\"><\/i><\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-white-color has-text-color has-background has-medium-font-size\" style=\"background-color:#e31837\"><strong>How to Reserve Your Seat<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open the Shuttle app<br><\/li>\n\n\n\n<li>Select the date you want to reserve a seat<br><\/li>\n\n\n\n<li>Select the time you want to reserve a seat.\n<ul class=\"wp-block-list\">\n<li>Check that the shuttle is going where you want, i.e. Glendon to Keele or Keele to Glendon (this will change based on time of travel)<\/li>\n\n\n\n<li>Tap the time selected, you will be taken to a new screen<\/li>\n\n\n\n<li>Tap select time<\/li>\n\n\n\n<li>A confirm screen will pop up, tap reserve<br><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A confirm screen will pop up, tap Cancel or Reserve<br><\/li>\n\n\n\n<li>Reservation Confirmed screen will appear<br><\/li>\n\n\n\n<li>You will receive an email confirmation of your reservation<br><\/li>\n\n\n\n<li>In order to board the bus you will be required to tap on with the QR code that has been sent to your mobile device as well as show valid YU card<br><\/li>\n\n\n\n<li>Tap on the receipt for the shuttle you wish to take\n<ul class=\"wp-block-list\">\n<li>A QR code will appear<\/li>\n\n\n\n<li>Tap the card reader in the bus<\/li>\n\n\n\n<li>Sit in the predesignated seats marked on the bus<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><span style=\"text-decoration: underline;\">Advanced Reservations<\/span><br>You can book reservations up to 5 days in advance, with a maximum of 10 shuttle rides within that period. To view your reservations, return to the main screen and open the Order Queue.<br><br><span style=\"text-decoration: underline;\">Cancelling a Reservation<\/span><br>To cancel a reservation, open your order queue and simply tap the Cancel button for the day and time you wish to cancel your seat, a Cancel Reservation Screen will pop up, simply tap Cancel Reservation. You will receive an email confirming the cancelation as well as a notification in your order queue.<\/p>\n\n\n\n<div id=\"issues\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns faculty-textbox is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column border-lg border-ybb px-3 py-4 is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<h2 class=\"wp-block-heading\">Not finding our app?<\/h2>\n\n\n\n<p>Our app is only available in the US and Canada stores, so you may need to create a new account or change your country\/region to find our app.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-css-opacity has-background\" style=\"background-color:#3ac2ef;color:#3ac2ef\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Android User<\/h2>\n\n\n\n<p>On <strong>Android<\/strong>, you can add an additional play store local to your account, as long as the IP Address is in that geographic area.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.google.com\/googleplay\/answer\/7431675?hl=en\">Change Google Play Country<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">IOS User<\/h2>\n\n\n\n<p>On <strong>iOS<\/strong>, you have to create an alternate Apple ID in Canada; as they are restricted to specific countries. You can also change your country or region that is associated with your apple id.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.apple.com\/en-us\/HT201389\">Change Apple ID Country<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-cover is-light full-width\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1714\" class=\"wp-block-cover__image-background wp-image-153\" alt=\"\" src=\"https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-scaled.jpg\" style=\"object-position:75% 63%\" data-object-fit=\"cover\" data-object-position=\"75% 63%\" srcset=\"https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-scaled.jpg 2560w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-300x201.jpg 300w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-1024x685.jpg 1024w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-1536x1028.jpg 1536w, https:\/\/www.yorku.ca\/transportation\/wp-content\/uploads\/sites\/53\/2020\/08\/SHUTTLEBUS-2048x1371.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<p class=\"has-text-align-center has-large-font-size\"><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>All users of the Shuttles will be required to prebook a seat on the shuttle using the 快播视频 Mobile Order Reservation App. How to Download the App 1) DOWNLOAD THE 'TRANSACT MOBILE ORDERING APP' The Transact Mobile Ordering App is available in both iOS and Android. 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