  {"id":13528,"date":"2022-02-23T11:23:45","date_gmt":"2022-02-23T16:23:45","guid":{"rendered":"https:\/\/www.yorku.ca\/president\/?page_id=13528"},"modified":"2026-01-09T08:56:42","modified_gmt":"2026-01-09T13:56:42","slug":"service-standards","status":"publish","type":"page","link":"https:\/\/www.yorku.ca\/president\/service-standards\/","title":{"rendered":"Inviting the President to a Meeting or Event"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">President's Office Service Standards<\/h2>\n\n\n\n<p>The President\u2019s Office receives a large volume of meeting and event invitation requests from colleagues across the University, as well as requests for communications items such as event remarks, letters, quotes, and messages. The President\u2019s Office remains committed to fulfilling as many of these requests as possible, and to doing so in a timely manner.<\/p>\n\n\n\n<p><em><strong>Inviting the President to a Meeting or Event<\/strong><\/em><\/p>\n\n\n\n<p>All requests for the President\u2019s participation in a meeting or event should be submitted using <a href=\"https:\/\/www.yorku.ca\/president\/invite-the-president-to-a-meeting-or-event\/\">this form<\/a>. We ask that requests be submitted with as much notice as possible, at a minimum of 4 weeks in advance.<\/p>\n\n\n\n<p><em><strong>Requesting a Communication Item from the President<\/strong><\/em><\/p>\n\n\n\n<p>Requests for communications items such as letters, quotes, and messages from the President should be emailed to the communications team at <a href=\"mailto:pocomms@yorku.ca\">pocomms@yorku.ca<\/a>, along with a draft version for review, any supporting information or materials, and preferred deadline for the communication. Minimum turnaround times for communications items are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Quotes and invitations: 1 week<\/li>\n\n\n\n<li>Congratulatory letters: 2 weeks<\/li>\n\n\n\n<li>Messages for reports, programs, proactive presidential statements, and other publications: 3\u20134 weeks<\/li>\n<\/ul>\n\n\n\n<p><em><strong>Making an Urgent Request<\/strong><\/em><\/p>\n\n\n\n<p>We recognize that there are, at rare times, legitimate reasons for urgent requests to be made that would necessitate response within a timeframe shorter than the service standards noted above (e.g. issues-related media requests, time-sensitive condolence letters, etc.). We will do our best to accommodate these requests wherever possible. Unfortunately, we are not able to guarantee expedited turnaround timelines for urgent requests made without a strong rationale.<\/p>\n\n\n\n<p><strong><em>Best Practices for Quotes, Letters, Messages and Statements<\/em>&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests should include as much detail as possible, including deadlines.<\/li>\n\n\n\n<li>All supporting materials should be considered final and fact-checked in advance (the President\u2019s Office is not responsible for fact-checking).&nbsp;<\/li>\n\n\n\n<li>The requesting unit agrees to provide supporting materials in a timely manner to ensure deadlines can be met.<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Best Practices for Event \/ Meeting Requests:<\/em>&nbsp;&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Requests should include full details including dates, names of VIP attendees, event rollout, speaking points (not full remarks).&nbsp;<\/li>\n\n\n\n<li>Requesting unit fills out the \u201cInvite the President Mach Form\u201d once confirmed, at least four weeks prior to the event.&nbsp;<\/li>\n\n\n\n<li>Once the event is confirmed, the \u201cPresident Event Details\u201d mach form should be filled out at least 3 weeks prior to event.&nbsp;<\/li>\n\n\n\n<li>All supporting materials should be provided (event rollout, draft speaking points) <strong>at least 3 weeks<\/strong> prior to the event. Remarks are drafted by the President\u2019s Office Communications team at least 2 weeks prior to the event.&nbsp;<\/li>\n\n\n\n<li>Remarks are edited and final changes to remarks and event rollout are completed with at least one week for the president to review.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.yorku.ca\/president\/invite-the-president-to-a-meeting-or-event\/\">Invite the President to a Meeting or Event<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns social-bar-block is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading h6 text-white text-center\">Connect with the President <\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ul class=\"wp-block-social-links aligncenter my-2 is-style-default is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-mail  wp-block-social-link\"><a href=\"mailto:president@yorku.ca\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19,5H5c-1.1,0-2,.9-2,2v10c0,1.1.9,2,2,2h14c1.1,0,2-.9,2-2V7c0-1.1-.9-2-2-2zm.5,12c0,.3-.2.5-.5.5H5c-.3,0-.5-.2-.5-.5V9.8l7.5,5.6,7.5-5.6V17zm0-9.1L12,13.6,4.5,7.9V7c0-.3.2-.5.5-.5h14c.3,0,.5.2.5.5v.9z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Mail<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/YorkUPresident\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22.23,5.924c-0.736,0.326-1.527,0.547-2.357,0.646c0.847-0.508,1.498-1.312,1.804-2.27 c-0.793,0.47-1.671,0.812-2.606,0.996C18.324,4.498,17.257,4,16.077,4c-2.266,0-4.103,1.837-4.103,4.103 c0,0.322,0.036,0.635,0.106,0.935C8.67,8.867,5.647,7.234,3.623,4.751C3.27,5.357,3.067,6.062,3.067,6.814 c0,1.424,0.724,2.679,1.825,3.415c-0.673-0.021-1.305-0.206-1.859-0.513c0,0.017,0,0.034,0,0.052c0,1.988,1.414,3.647,3.292,4.023 c-0.344,0.094-0.707,0.144-1.081,0.144c-0.264,0-0.521-0.026-0.772-0.074c0.522,1.63,2.038,2.816,3.833,2.85 c-1.404,1.1-3.174,1.756-5.096,1.756c-0.331,0-0.658-0.019-0.979-0.057c1.816,1.164,3.973,1.843,6.29,1.843 c7.547,0,11.675-6.252,11.675-11.675c0-0.178-0.004-0.355-0.012-0.531C20.985,7.47,21.68,6.747,22.23,5.924z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-youtube  wp-block-social-link\"><a href=\"https:\/\/www.youtube.com\/playlist?list=PL19A412A8E2009D6F\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.8,8.001c0,0-0.195-1.378-0.795-1.985c-0.76-0.797-1.613-0.801-2.004-0.847c-2.799-0.202-6.997-0.202-6.997-0.202 h-0.009c0,0-4.198,0-6.997,0.202C4.608,5.216,3.756,5.22,2.995,6.016C2.395,6.623,2.2,8.001,2.2,8.001S2,9.62,2,11.238v1.517 c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">YouTube<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-flickr  wp-block-social-link\"><a href=\"https:\/\/www.flickr.com\/yorkupresident\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6.5,7c-2.75,0-5,2.25-5,5s2.25,5,5,5s5-2.25,5-5S9.25,7,6.5,7z M17.5,7c-2.75,0-5,2.25-5,5s2.25,5,5,5s5-2.25,5-5 S20.25,7,17.5,7z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Flickr<\/span><\/a><\/li><\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns social-bar-block is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>President's Office Service Standards The President\u2019s Office receives a large volume of meeting and event invitation requests from colleagues across the University, as well as requests for communications items such as event remarks, letters, quotes, and messages. The President\u2019s Office remains committed to fulfilling as many of these requests as possible, and to doing so [&hellip;]<\/p>\n","protected":false},"author":1003,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"tags":[],"class_list":["post-13528","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"mlafores","author_link":"https:\/\/www.yorku.ca\/president\/author\/mlafores\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/pages\/13528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/users\/1003"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/comments?post=13528"}],"version-history":[{"count":18,"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/pages\/13528\/revisions"}],"predecessor-version":[{"id":16629,"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/pages\/13528\/revisions\/16629"}],"wp:attachment":[{"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/media?parent=13528"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.yorku.ca\/president\/wp-json\/wp\/v2\/tags?post=13528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}